PRIVACY POLICY

Last Updated: [25/08/2026]

At Ghumakkad Best Adventure Tours, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, protect and share information when you visit our website, contact us, enquire about a trip, make a booking or use our travel-related services.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. ABOUT GHUMAKKAD

Ghumakkad Best Adventure Tours is an adventure travel company specializing in travel experiences including trekking, camping, river rafting, wildlife experiences, road trips, group tours, customized travel and destination experiences across Northeast India and other destinations.

For questions regarding this Privacy Policy, you can contact us using the details provided at the end of this policy.

2. INFORMATION WE COLLECT

Depending on how you interact with Ghumakkad, we may collect the following information.

Personal Information

This may include:

• Full name

• Mobile number

• WhatsApp number

• Email address

• Date of birth or age, where required for a trip

• Gender, where required for travel arrangements

• Government identification details where required

• Passport details for applicable international travel

• Emergency contact information

• Address or city

• Travel preferences

• Dietary requirements

• Special requests relating to your trip

Booking Information

When you enquire about or book a trip, we may collect:

• Destination

• Travel dates

• Number of travellers

• Package selected

• Accommodation preferences

• Transportation requirements

• Activity preferences

• Booking history

• Special travel requirements

Payment Information

When you make a payment, payment-related information may be processed by our payment gateway, bank or other payment service provider.

We generally do not need to store your complete debit card, credit card, CVV, UPI PIN or banking password.

Customers should never share their UPI PIN, card PIN, banking password or OTP with Ghumakkad representatives.

3. INFORMATION YOU PROVIDE THROUGH CONTACT FORMS

If you submit an enquiry through our website, WhatsApp, email or another communication channel, we may collect the information you provide, such as:

• Name

• Phone number

• Email address

• Destination

• Travel dates

• Number of travellers

• Budget

• Questions or messages

• Other information voluntarily provided by you

We use this information to respond to your enquiry and assist you with your travel plans.

4. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain technical information may be collected automatically by the website platform, hosting provider or third-party services.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Approximate location derived from technical information

• Date and time of access

• Referring website

• Website interaction information

This information may be used to understand website usage, improve website performance, prevent fraud and maintain website security.

5. COOKIES

Our website may use cookies and similar technologies.

Cookies are small files that help websites remember information about your visit.

We may use cookies for purposes such as:

• Website functionality

• Remembering preferences

• Understanding website traffic

• Improving website performance

• Security

• Analytics

• Marketing, where applicable

You may be able to control or disable certain cookies through your browser settings.

Disabling some cookies may affect certain website functionality.

6. WHY WE USE YOUR INFORMATION

We may process your personal information for purposes including:

Trip Enquiries

To respond to your questions and provide information about destinations and packages.

Booking & Travel Services

To process and manage your booking and arrange the services included in your trip.

Transportation

To coordinate vehicles, drivers, pickup and drop-off arrangements.

Accommodation

To arrange hotels, homestays, campsites or other accommodation.

Permits & Travel Documentation

To process information necessary for permits, entry requirements or other travel-related documentation.

Customer Support

To communicate with you before, during and after your trip.

Payments

To process payments, confirmations, refunds and related financial transactions through appropriate service providers.

Safety

To support traveller safety and respond to emergencies where necessary.

Business Operations

To maintain booking records, improve our services and manage our business.

Legal Compliance

To comply with applicable laws, regulations, legal requests and government requirements.

7. COMMUNICATIONS

When you provide your contact information to Ghumakkad, we may contact you regarding:

• Booking confirmations

• Payment confirmations

• Trip details

• Pickup information

• Itinerary changes

• Travel reminders

• Important safety information

• Cancellation or rescheduling

• Customer support

Where permitted and subject to applicable requirements, we may also send promotional information about new trips, offers or travel experiences.

You may request to stop receiving promotional communications at any time.

Please note that you may still receive essential service-related communications concerning an existing booking.

8. WHATSAPP COMMUNICATION

Ghumakkad may use WhatsApp to communicate with customers regarding enquiries, bookings, trip coordination and customer support.

When you communicate with us through WhatsApp, your information is also subject to WhatsApp's own terms and privacy practices.

We recommend that customers avoid sending sensitive information through ordinary chat messages unless it is necessary for the travel service.

Ghumakkad will not ask customers to share OTPs, UPI PINs, card PINs or banking passwords.

9. HOW WE SHARE YOUR INFORMATION

We may share relevant personal information with trusted service providers when necessary to provide the services you request.

These may include:

• Hotels

• Homestays

• Campsites

• Transport operators

• Drivers

• Local guides

• Safari operators

• Adventure activity operators

• Permit authorities

• Government authorities

• Payment gateways

• Banks and financial institutions

• Technology and hosting providers

• Customer-support providers

We only intend to share information reasonably necessary for the relevant purpose.

For example, a hotel may require your name and identification details to process your stay, while a transport provider may require your name and pickup information.

10. GOVERNMENT & LEGAL REQUIREMENTS

We may disclose information where reasonably necessary to:

• Comply with applicable law

• Respond to lawful government requests

• Comply with court orders

• Comply with regulatory requirements

• Protect the safety of customers or others

• Investigate suspected fraud or unlawful activity

• Protect the rights and property of Ghumakkad

11. PAYMENT INFORMATION

Payments may be processed through third-party payment gateways or financial institutions.

Ghumakkad does not intend to collect or store complete card credentials such as:

• Card PIN

• CVV

• UPI PIN

• Internet banking password

• One-time passwords (OTP)

Customers should never provide these credentials to anyone claiming to represent Ghumakkad.

Payment information is subject to the privacy policies and security practices of the relevant payment provider.

12. DATA SECURITY

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, disclosure or loss.

Security measures may include:

• Access controls

• Password protection

• Secure website technologies

• Restricted access to customer information

• Secure communication practices

• Appropriate technical and organizational safeguards

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their own accounts, devices, passwords and personal information.

13. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing travel services

• Maintaining booking records

• Handling refunds and disputes

• Accounting and financial records

• Customer support

• Legal and regulatory compliance

• Fraud prevention

• Legitimate business purposes

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal or regulatory requirements.

14. YOUR RIGHTS

Subject to applicable law and the provisions that are in force at the relevant time, you may have rights relating to your personal information, including rights to:

• Obtain information about processing of your personal data

• Request correction of inaccurate information

• Request deletion of personal information where applicable

• Withdraw consent where processing is based on consent

• Request information about how your data is being used

• Raise a complaint regarding processing of your personal data

The exact scope and procedure for exercising these rights may depend on applicable law.

India's Digital Personal Data Protection framework provides data principals with rights relating to their personal data, and the 2025 Rules contemplate clear mechanisms for consent withdrawal, exercising rights and making complaints.

15. WITHDRAWING CONSENT

Where we process personal information based on your consent, you may withdraw that consent by contacting us.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services.

For example, if certain information is necessary to arrange a booked trip, withdrawing permission to process that information may prevent us from completing the relevant travel service.

16. CHILDREN'S PRIVACY

Our services may be used by families and groups that include children.

Where personal information of a child is required for a booking, the parent or legal guardian should provide the information and ensure that it is provided appropriately.

We do not knowingly seek unnecessary personal information from children.

Where applicable law requires verifiable parental or guardian consent for processing a child's personal data, we will follow the applicable requirements.

17. INTERNATIONAL & CROSS-BORDER TRAVEL

For international trips such as Bhutan travel, we may need to collect and share information required for:

• Passport processing

• Entry permits

• Immigration requirements

• Hotel reservations

• Transportation

• Local guides

• Government or authorized travel operators

Such information may be shared with relevant service providers or authorities where necessary to provide the requested travel service.

18. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social media platforms, payment gateways or other services.

Examples may include:

• Instagram

• WhatsApp

• Google services

• Payment providers

• Hotel or activity providers

When you visit a third-party website, that website's own privacy policy and terms will apply.

Ghumakkad is not responsible for the privacy practices of third-party websites that we do not control.

19. SOCIAL MEDIA

Ghumakkad may maintain social media profiles, including Instagram.

Interactions with us on social media platforms are also subject to the privacy policies and terms of those platforms.

If you voluntarily comment, tag us, send us a message or share content with Ghumakkad, information associated with that interaction may be visible to us or others depending on the platform's settings.

20. PHOTOS & VIDEOS FROM TRIPS

During group trips and events, photographs or videos may be taken for memories, documentation or promotional purposes.

Where required by applicable law, appropriate consent will be obtained.

If you do not wish to appear in promotional content, you may contact us and request that we avoid using identifiable images of you for future promotional purposes, subject to practical and legal limitations.

21. MARKETING & PROMOTIONAL COMMUNICATIONS

We may use your contact information to send promotional information where permitted by applicable law.

Promotional communications may include:

• New trip announcements

• Seasonal travel packages

• Special offers

• Group departures

• Destination updates

• Travel inspiration

You can request to stop receiving promotional communications by contacting us or using an available unsubscribe mechanism.

22. DATA FROM BOOKINGS MADE THROUGH THIRD PARTIES

If you book a Ghumakkad trip through a third-party platform, travel partner, payment service or other booking channel, we may receive information from that provider necessary to process and manage your booking.

Your information may also be subject to the privacy policy of that third-party platform.

23. FRAUD PREVENTION

We may process certain information to detect, investigate and prevent:

• Fraudulent bookings

• Payment fraud

• Identity misuse

• Unauthorized transactions

• Abuse of our services

• Other unlawful activity

Where necessary, information may be shared with payment providers, banks, law-enforcement authorities or other relevant parties.

24. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Changes may be made due to:

• Changes in our services

• Changes in technology

• Changes in our data practices

• Changes in applicable law

• Changes in regulatory requirements

The updated Privacy Policy will be published on this page along with the revised Last Updated date.

We encourage you to review this page periodically.

25. CONTACT US

If you have questions, concerns or requests relating to your personal information or this Privacy Policy, please contact us.

Ghumakkad Best Adventure Tours

WhatsApp: +91 9957517527

Email: ghumakkadwebsite@gmail.com

Privacy / Data Contact

Name: Nilkamal Medhi

Email: ghumakkadwebsite@gmail.com

Phone / WhatsApp: +91 9957517527

26. PRIVACY COMPLAINTS

If you believe that your personal information has been handled incorrectly, please contact Ghumakkad first so that we can review and address your concern.

When contacting us, please provide:

• Your name

• Contact information

• Relevant booking or enquiry reference, if available

• Description of your concern

• The action you are requesting

We will review the complaint and respond through the contact details provided by you, subject to applicable law.

27. YOUR ACKNOWLEDGEMENT

By using the Ghumakkad website, submitting an enquiry, communicating with us or making a booking, you acknowledge that you have read this Privacy Policy.

Where consent is required by applicable law, we will seek consent through an appropriate mechanism.

Ghumakkad Best Adventure Tours

Travel More. Explore Deeper.